Policies & Disclaimers

The Terms & Conditions, as defined below, apply to our services made available to you through whatever means, including online purchases, customer service requests or otherwise.

Booking Tours and Purchasing Products

By booking a tour or making a purchase through our Website, you acknowledge that you have read, understood, and agree to be bound by this Agreement. In addition, you warrant that you are 18 years of age or older, that you possess the legal authority to enter into this Agreement, use this Website, book the Product, and that all information you supply is true and accurate. You further agree that you will use the booking functionality of this Website to make only legitimate reservations for you or others for whom you are legally authorized to act. LA VANILLE NATURE PARK may, at its sole discretion, verify a user’s identity prior to processing a booking or purchase. In addition, we may also refuse to process, or may cancel, a booking or purchase, as deemed necessary to respond to cases of misrepresentation, fraud, or known or potential violations of the law or these Terms of Use.

Pricing & Payments

Prices listed on the Website are per person, unless otherwise specified. Prices listed are in Mauritian rupees. Prices are inclusive of VAT. Price quotations are subject to change without notice, until a booking has been confirmed.

Payment will only be valid if effected by MasterCard or Visa. There is no charge or service fee for processing credit card payments, and under no circumstances will LA VANILLE NATURE PARK be liable for any kind of commission that your bank might charge you. You guarantee that the credit card details are correct, that the credit card you are using is your own and that there are sufficient funds to cover the cost. After placing your order, your credit card will automatically be debited with full amount due. Full payment is required to make a booking. Payment will be listed as LA VANILLE NATURE PARK on your credit card statement.

Booking Confirmation

Once your payment has been processed, you will receive a Booking confirmation via email immediately. You should ensure that the email address you have provided to us is accurate. If you do not receive your confirmation email within the next 15 minutes, please contact us. Our booking confirmation will serve as proof of valid purchase and will contain relevant information about the purchase. Please read and ensure that all the information contained therein conforms to your reservation. If there are any discrepancies to the details, please inform us immediately by email or by phone.

Amending Your Booking & Cancellations

Any request for amendments to your booking must be directed by email at least 24 hours prior to scheduled visit. Only one amendment can be done. There are no fees associated to any amendments made to an existing booking, as long as the request is received by us at least one (1) day ahead of your confirmed booking date. Date-change requests and amendments are subject to availability; LA VANILLE NATURE PARK cannot guarantee the success of any date-change request.

Once sold, bookings are non-refundable. There is no cancellation fee. Amendments or Cancellation of a booking should be sent by replying to the confirmation email at least one (1) day prior to scheduled visit.

Secure Online Payment

We accept Credit Cards as mode of payment. All payments are secured by SSL (Secure Socket Layer).

La Vanille Nature Park processes payment through MIPS MyPay who does not store card details. MIPS My Pay is a PCI (Payment Card Industry) compliant payment ecosystem.

When you choose an online payment option, your card information is securely processed through the payment gateway.

Rest assured that your card is safely encrypted as it travels over the Internet.

Important: It is the buyer’s responsibility to verify, under 48 hours, that payment corresponds to what should have been paid and that payment has well been done. No reclamation can be made to MIPS after 48 hours.